❓ Frequently Asked Questions

Q: How do I place an order?
A: Shopping with Nestly and Co is easy! Simply browse our collections, add your favorite items to your cart, and proceed to checkout. You'll receive a confirmation email once your order is successfully placed.

Q: Can I modify or cancel my order after placing it?
A: We process orders quickly to ensure fast delivery. If you need to make changes, please contact us within 24 hours of placing your order and we'll do our best to accommodate your request.

Q: What payment methods do you accept?
A: We accept all major credit and debit cards, PayPal, and other secure payment methods available at checkout. All transactions are encrypted and secure.

Q: Where do you ship to?
A: We ship to customers worldwide! Shipping availability and rates will be calculated at checkout based on your location.

Q: How long does delivery take?
A: Delivery times vary depending on your location. Typically orders are processed within 1-3 business days and delivered within 7-20 business days. You will receive a tracking number once your order has been dispatched.

Q: How do I track my order?
A: Once your order has been shipped, you'll receive a confirmation email with your tracking number. You can use this to monitor your delivery status at any time.

Q: Why is my order taking longer than expected?
A: Occasionally, delivery times may be affected by high demand, weather conditions, or international customs processing. Rest assured we are always working to get your order to you as quickly as possible. Feel free to contact us if you have any concerns.

Q: What is your return policy?
A: We want you to love every Nestly and Co purchase. If you're not completely satisfied, you may return eligible items within 30 days of delivery in their original, unused condition. Please contact our support team to initiate a return.

Q: How do I request a refund?
A: Simply reach out to our customer support team with your order number and reason for the return. Once your return is received and inspected, your refund will be processed within 5-10 business days.

Q: What if my item arrives damaged or defective?
A: We sincerely apologize if your item arrives in less than perfect condition. Please contact us within 48 hours of delivery with photos of the damage and we will arrange a replacement or full refund right away.

Q: How can I contact Nestly and Co?
A: We'd love to hear from you! You can reach our customer support team via our Contact Us page or email us directly. We aim to respond to all inquiries within 24-48 business hours.

Q: Do you have a loyalty or rewards program?
A: We're working on something exciting for our loyal Nestly and Co customers! Stay tuned and sign up for our newsletter to be the first to know when it launches.

Q: How do I stay updated on new arrivals and promotions?
A: Sign up for our newsletter and follow us on social media to stay in the loop on new collections, exclusive deals, and sustainability tips from Nestly and Co.